Returns & Exchanges

We want you to be pleased with your purchase. For any questions, please refer below. We can be contacted by emailing us at info@poisedclothing.com

Please note that our response time is 24-48 hours on business days

(this does not include weekends and holidays).

Returns

All sales are final. We do not accept returns. Additionally, we cannot cannot cancel orders. Please contact us with any issues or concerns.

EXCHANGES

All exchanges must be done within 30 days of purchase. Must be accompanied with the original order number, and the desired size and item.

  • If the item you are exchanging is not of equal value please contact us through email: info@poisedclothing.com

  • Customers exchanging items are responsible for the shipping cost of the return and new item(s).

  • If wrong item is delivered, Poised will cover the cost of shipping both ways.

  • If items are returned to us by USPS due to incomplete or insufficient address, customer is responsible for postage of re-shipment.

  • If address is entered wrong at checkout, please reach out to us IMMEDIATELY! (within 24 hours preferably) Poised not responsible for lost packages due to incorrect address.

  • Poised is NOT responsible for lost packages of any kind after package is received by the mail-carrier service.

  • If you receive a defective item, email us with your order number, detailed description, and image (if possible) of defect. We will review and reply within 24 hours with a resolution.